Employment Opportunities

Summary

Automotive service advisors greet customers, listen to their description of the problems or service needed, determine the type of service required and prepare repair orders. If a vehicle requires additional repairs not covered in the original order, they estimate the additional cost and telephone the customer for permission to do the work. They also advise customers on other available services.

Responsibilities

-Answer questions about service outcomes, schedule and book appointments, vehicle drop-off and vehicle pick-up.

-Provide customers with information and advice on warranty protections, potential cost savings and recommend corrective procedures.

-Manage and oversee the dealership's workflow and schedule.

-Call customers to advise them about service changes or car pick-up times.

-Maintain positive customer relationships to ensure repeat business.

Requirements and Skills

-Proven work experience as a Service Advisor or similar role.

-A strong understanding of automotive technology and the automotive industry.

-Proficiency with industry-specific software.

-Excellent customer service, interpersonal and communication skills.

-Relevant training and/or certifications as a Service Advisor.

Job Type: Full-time

Pay: $45,000.00 - $55,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Day range:

• Monday to Friday
• Weekend availability

Shift:

• 8 hour shift

Ability to commute/relocate:

• Nappanee, IN 46550: Reliably commute or planning to relocate before starting work (Required)